Five-plus years bridging deep administrative execution and AI-powered process improvement across healthcare, real estate, and technology — from high-volume caseload management to building the automation systems that run it.
Results-driven operations professional with a proven ability to manage high-volume client portfolios and coordinate complex documentation while utilizing modern tech stacks — AI, LLMs, Python — to automate operational bottlenecks. The record below is not a list of duties; it is audited output.
Career arc: foundational high-volume prospecting and CRM operations (Call Star) → executive operations and market research (Homefront Stays) → self-directed AI development → digital growth operations (Mil2Millions) → regulated claims operations at scale (Woobie), where task-level execution evolved into application-embedded workflow architecture.
10,995 manual re-engagement tasks executed against dormant, no-show, and unresponsive leads. March 2025 peaked at 2,485 tasks; May–June pivoted from broad volume to targeted precision, lifting connection rates over the Q1 baseline. 57 closed deals recovered from previously unresponsive leads — several moving from re-engagement to closed within a single day.
| Month | Tasks | Checklists | Follow-ups | Engagements | Rebookings | Connections | Closed |
|---|---|---|---|---|---|---|---|
| Dec 2024 | 1,540 | 14 | 1,489 96.69% | 78 5.24% | 51 65.39% | 30 58.83% | 16 |
| Jan 2025 | 1,003 | 39 | 864 86.15% | 125 14.46% | 63 50.40% | 11 17.47% | 2 |
| Feb 2025 | 999 | 29 | 727 72.78% | 74 10.18% | 50 67.57% | 19 38.00% | 4 |
| Mar 2025 | 2,485 | 41 | 2,044 82.26% | 223 10.92% | 66 29.60% | 32 48.48% | 8 |
| Apr 2025 | 1,629 | 24 | 1,530 93.90% | 87 5.68% | 35 40.23% | 14 40.00% | 9 |
| May 2025 | 2,813 | 34 | 1,905 67.73% | 247 12.96% | 118 47.78% | 40 33.90% | 6 |
| Jun 2025 | 526 | — | — | 156 29.66% | 94 60.26% | — | 12 |
| TOTALS | 10,995 | 181 | 8,559 | 990 | 477 | 146 | 57 |
Fresh inbound webform traffic processed through immediate manual outreach, backed by 350 client checklists built between December 2024 and August 2025 to guarantee account readiness for sales handoff.
Sustained high-volume production, a stable realization rate, and predictable adjudication timelines. An average of 3.3 packages per client reflects a deliberate multi-condition and secondary-claim strategy per record. ~27 initially denied clients are advancing through supplemental claims, re-entering the adjudication cycle.
High-volume production sustained over five months.
Distinct client records supported by personally produced packages.
At least one positive VA decision from personally produced packages.
Share of adjudicated clients within personal scope achieving favorable outcomes.
Consistent weekday output exceeding six decision-ready packages daily.
Predictable client-level decision cycle, segmented by outcome type.
Faster adjudication track: 55.76 days average time to decision.
Higher-value track requiring longer cycles: 84.88 days average time to decision.
What began as document merging evolved into a structured, regulation-aligned, automation-ready system. Title 38 CFR and the VA M21-1 Adjudication Procedures Manual — over 1,000–1,500 pages — were studied in depth to internalize adjudication logic, producing the Standardized Logic Process (SLP). Validated manually for one month, then transitioned into automation via the Claim Submission Package Builder and an expanding toolkit. When the VA deployed AI-driven intake and evidence analysis (documented in its Dec 2024 and Mar 2025 Privacy Impact Assessments), all applications were upgraded for machine-readable packages with structured metadata tagging — preserving compliance for both human adjudicators and VA automation.
Generates structured, regulation-aligned cover pages automatically — embedding the Standardized Logic Process into every package produced. Expanded into a full PDF Workshop: merge, reorder, rotate, delete, end-to-end package creation in one ecosystem.
Streamlines evidence intake with in-browser document processing, OCR, and analysis — all executed in the application layer prior to downstream use, under ephemeral session handling and zero-trust principles.
Pre-submission quality control: inspects assembled packages for structural integrity, completeness, and machine-first alignment before anything reaches the VA — supported by the Package Inspector and RDL Analyzer modules.
Flags the documents most relevant to claimed conditions, powered by the Evidence Matrix module — turning evidence gathering from manual triage into a structured, repeatable process.
React/TypeScript/Firebase application with AI-assisted document processing: multi-condition IMO evidence package builder, decision-letter decoder with structured output schema, Google Drive integration across all upload modules, and a refined dark UI.
Single-file HTML/JS/CSS dashboard for short-term rental operators featuring AI-assisted pricing guidance via the Claude API — a complete SaaS experience shipped without a build pipeline.
Self-contained HTML application with seven modules: claim types, evidence organization, guided filing walkthroughs with VA.gov interface mockups, and C&P exam preparation — education-first support for veterans navigating the process.
Management consulting discovery suite for a behavioral health clinic (five-file toolkit: form, questionnaire, interview guide, audit workbook, report template); agent onboarding system with automated PDF declarations; client onboarding tool with email automation; websites and professional HTML email signatures.
A cover page is not a table of contents. It is a persuasive, legally robust roadmap that guides an adjudicator — human or machine — to exactly where the evidence wins. The SLP codifies that principle into a repeatable seven-step procedure.
CORE PRINCIPLES —
· Optimized language & framing: assertive, legally precise, active voice
· Clarity & conciseness: critical information first, cohesive grouping
· Maximized evidentiary impact: articulate each document's primary evidentiary value
· Proactive nuance handling: frame evidence to overcome adjudicative hurdles
SOURCE BASIS — Title 38 CFR · VA M21-1 Manual · publicly available VA guidance. Authored independently by Ronnel Somento.